Privacy Policy - UP 55 Fast Food Cafe & Dhaba

1. Introduction

Welcome to UP 55 Fast Food Cafe & Dhaba. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, place orders, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

📱 Customer Information

Contact details (name, phone number for order confirmation)
Delivery address (only for bulk orders with home delivery)
Order history and preferences
Feedback, reviews, and complaints
Franchise inquiry information (if applicable)

💳 Transaction Information

Order amounts and transaction details
Payment method used (cash, UPI, card, etc.)
Date and time of transactions
Bulk order advance payment details

🌐 Technical Information (If website used)

IP address and device information
Browser type and version
Pages visited and time spent
Cookies and usage data (for website analytics)

3. How We Use Your Information

Purpose	Information Used	Legal Basis
Order Processing	Contact details, order details	Contract fulfillment
Bulk Order Delivery	Delivery address, contact number	Service delivery
Customer Support	Contact details, order history	Legitimate interest
Service Improvement	Order patterns, feedback	Legitimate interest
Franchise Inquiries	Contact details, inquiry information	Business development

4. Data Protection & Security

We implement appropriate security measures to protect your personal information:

Secure payment processing systems
Limited access to personal information for authorized staff only
Regular staff training on data protection
Secure storage of customer records
Physical security measures at our premises
Regular review and update of security protocols

5. Information Sharing

We do NOT sell your personal information to third parties. We may share information only when necessary:

Delivery Personnel: For bulk order delivery (only contact details and address)
Payment Processors: For transaction completion (they have their own privacy policies)
Legal Authorities: When required by law or court order
Franchise Partners: Only with your consent for franchise inquiries

6. Your Rights

As our customer, you have the following rights regarding your personal information:

Right to Access

Request copies of your personal data we hold

Right to Correction

Request correction of inaccurate information

Right to Deletion

Request deletion of your personal data

Right to Object

Object to certain types of processing

7. Cookies & Tracking

If you visit our website, we may use cookies to:

Remember your preferences and settings
Analyze website traffic and performance
Improve user experience
Understand customer preferences

You can control cookies through your browser settings. Disabling cookies may affect your website experience.

8. Children's Privacy

Our services are accessible to all age groups, but we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Franchise Information Privacy

For franchise inquiries:

Information shared for franchise inquiries is kept confidential
We only share franchise details with serious, qualified inquiries
Franchise inquiry information is not shared with third parties without consent
You can withdraw your franchise inquiry at any time

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

Updating the "Last Updated" date on this page
Posting notices at our restaurant premises
Informing regular customers via WhatsApp (if opted in)

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information:

📞 Contact Information

Phone: +91 9919651251
WhatsApp: +91 9919651251
Address: Barhni Road - Pipra Chaoraha, Near Petrol Pump, Itwa Bazar, Siddharth Nagar, UP
Hours: 8:00 AM - 11:00 PM (All Days)